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Getting-started guides and how-tos for the Tickr AI CRM.
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How-tos
29 articles
How to Create a Quotation: create the PDF and email it from a deal.
How to Manage Your Pipeline: move deals through stages and read their history.
How to Read AI Lead Qualification: read the AI Summary on a deal.
How to Add a Product, Price and Tax: Step-by-step: add a product in Tickr AI's CRM with its name, SKU, unit, default price and tax rate, then mark it active or inactive when needed.
How to Import Contacts and Deals from a CSV File: Step-by-step: import contacts, companies, products or deals into Tickr AI's CRM from a CSV file, map the columns and choose how duplicates are handled.
How to Add a Custom Field: Step-by-step: add a custom field to deals, contacts, companies or products in Tickr AI's CRM, choose its type and decide whether it is required.
How to Hide, Require or Reorder Default Fields: Step-by-step: choose which default fields your team sees on deals, contacts, companies and products, make a field required and drag fields into order.
How to Set Up Lost Reasons: Step-by-step: add, rename, reorder and delete the lost reasons your team picks when a deal is lost, in Tickr AI's CRM pipeline.
How to Use a Pipeline Template: Step-by-step: preview a ready-made pipeline template, see its stages, then use it to replace your default pipeline in Tickr AI's CRM.
How to Create and Manage Tags: Step-by-step: create tags with a name and a color in Tickr AI's CRM, edit or delete them, and keep your own labels for deals, contacts and companies.
How to Invite a Teammate: Step-by-step: invite a teammate to your Tickr AI workspace by email, choose their role, resend a pending invitation and read your seat count.
How to Create a Team and Add Members: Step-by-step: create a team in Tickr AI's CRM with a name, a manager and members, then add or remove people and delete the team when needed.
How to Create a Custom Role: Step-by-step: create a custom role in Tickr AI's CRM, clone permissions from an existing role, switch permissions on or off and save the changes.
How to Edit Picklist Values: Step-by-step: add, rename and remove dropdown values in Tickr AI's CRM from the Picklists page in Settings, one card for each dropdown.
How to Restore a Deleted Record: Step-by-step: find a deleted deal, contact, company, task, note, call, role or custom field in the Recycle Bin and restore it in Tickr AI's CRM.
How to Create and Edit a Pipeline: Step-by-step: create a pipeline in Tickr AI's CRM, add and reorder stages, set each stage's probability and color, then rename or delete the pipeline.
How to Create and Manage Tasks: Step-by-step: create a task in Tickr AI's CRM, assign it, set a due date and priority, find it with the filters, mark it done, edit or delete it.
How to Reschedule Tasks on the Calendar: Step-by-step: open the Calendar in Tickr AI's CRM, move between months, see your tasks on the day they are due and reschedule a task.
How to Set Up Company Profile and Branding: Step-by-step: fill in your company profile in Tickr AI's CRM, then upload your logo and choose an accent color on the Branding page.
How to Create a Webhook Subscription: Step-by-step: create a webhook subscription in Tickr AI's CRM, choose its events, save the signing secret, send a test event and check deliveries.
How to Create a Lead Capture Key: Step-by-step: create an ingest key in Tickr AI's CRM to send leads from a website form or another source, save it safely and revoke it when needed.
How to Read the Reports Page: Step-by-step: open Reports in Tickr AI's CRM, read the pipeline funnel, lead source and product category charts and the trend, and export a PDF.
How to Set Your Notification Preferences: Step-by-step: choose which notifications you get in Tickr AI's CRM, set quiet hours, turn push on for a device and revoke devices you no longer use.
How to Add and Edit a Contact: Step-by-step: add a contact in Tickr AI's CRM, link it to a company, edit it from the list, use the quick actions and delete it when nothing is linked.
How to Add and Edit a Company: Step-by-step: add a company in Tickr AI's CRM, see the same-name warning, edit it, check its open deals and delete it when nothing is linked.
How to Create a Deal: Step-by-step: create a deal in Tickr AI's CRM with a title, amount, stage, owner and close date, and add a new company or contact from the same form.
How to Create an Email Template: Step-by-step: create an email template in Tickr AI's CRM with a name, subject and body, then edit its purpose, category and language, or delete it.
How to Manage the Email Suppression List: Step-by-step: open the Suppression tab under Email in Tickr AI's CRM, suppress an address, read why others were suppressed and remove one.
How to Read the Audit Log: Step-by-step: open the Audit Log in Tickr AI's CRM, read who did what and when, narrow the entries with filters and export every matching entry.
Popular articles
- Getting Started
Set up your Tickr workspace: create your account, add your first contacts, and start your first deal.
- How to Create a Quotation
Step-by-step: create a quotation from a deal, generate the PDF, and email it to your customer.
- How to Manage Your Pipeline
Step-by-step: move deals through stages on the Kanban board and read the stage-history timeline.
- How to Read AI Lead Qualification
Step-by-step: read the AI Summary on a deal in Tickr AI's CRM: the summary, the suggested next step and the confidence, and what to do when it is empty.
- How to Add a Product, Price and Tax
Step-by-step: add a product in Tickr AI's CRM with its name, SKU, unit, default price and tax rate, then mark it active or inactive when needed.
- How to Import Contacts and Deals from a CSV File
Step-by-step: import contacts, companies, products or deals into Tickr AI's CRM from a CSV file, map the columns and choose how duplicates are handled.
- How to Add a Custom Field
Step-by-step: add a custom field to deals, contacts, companies or products in Tickr AI's CRM, choose its type and decide whether it is required.
- How to Hide, Require or Reorder Default Fields
Step-by-step: choose which default fields your team sees on deals, contacts, companies and products, make a field required and drag fields into order.
- How to Set Up Lost Reasons
Step-by-step: add, rename, reorder and delete the lost reasons your team picks when a deal is lost, in Tickr AI's CRM pipeline.
- How to Use a Pipeline Template
Step-by-step: preview a ready-made pipeline template, see its stages, then use it to replace your default pipeline in Tickr AI's CRM.
- How to Create and Manage Tags
Step-by-step: create tags with a name and a color in Tickr AI's CRM, edit or delete them, and keep your own labels for deals, contacts and companies.
- How to Invite a Teammate
Step-by-step: invite a teammate to your Tickr AI workspace by email, choose their role, resend a pending invitation and read your seat count.
- How to Create a Team and Add Members
Step-by-step: create a team in Tickr AI's CRM with a name, a manager and members, then add or remove people and delete the team when needed.
- How to Create a Custom Role
Step-by-step: create a custom role in Tickr AI's CRM, clone permissions from an existing role, switch permissions on or off and save the changes.
- How to Edit Picklist Values
Step-by-step: add, rename and remove dropdown values in Tickr AI's CRM from the Picklists page in Settings, one card for each dropdown.
- How to Restore a Deleted Record
Step-by-step: find a deleted deal, contact, company, task, note, call, role or custom field in the Recycle Bin and restore it in Tickr AI's CRM.
- How to Create and Edit a Pipeline
Step-by-step: create a pipeline in Tickr AI's CRM, add and reorder stages, set each stage's probability and color, then rename or delete the pipeline.
- How to Create and Manage Tasks
Step-by-step: create a task in Tickr AI's CRM, assign it, set a due date and priority, find it with the filters, mark it done, edit or delete it.
- How to Reschedule Tasks on the Calendar
Step-by-step: open the Calendar in Tickr AI's CRM, move between months, see your tasks on the day they are due and reschedule a task.
- How to Set Up Company Profile and Branding
Step-by-step: fill in your company profile in Tickr AI's CRM, then upload your logo and choose an accent color on the Branding page.
- How to Create a Webhook Subscription
Step-by-step: create a webhook subscription in Tickr AI's CRM, choose its events, save the signing secret, send a test event and check deliveries.
- How to Create a Lead Capture Key
Step-by-step: create an ingest key in Tickr AI's CRM to send leads from a website form or another source, save it safely and revoke it when needed.
- How to Read the Reports Page
Step-by-step: open Reports in Tickr AI's CRM, read the pipeline funnel, lead source and product category charts and the trend, and export a PDF.
- How to Set Your Notification Preferences
Step-by-step: choose which notifications you get in Tickr AI's CRM, set quiet hours, turn push on for a device and revoke devices you no longer use.
- How to Add and Edit a Contact
Step-by-step: add a contact in Tickr AI's CRM, link it to a company, edit it from the list, use the quick actions and delete it when nothing is linked.
- How to Add and Edit a Company
Step-by-step: add a company in Tickr AI's CRM, see the same-name warning, edit it, check its open deals and delete it when nothing is linked.
- How to Create a Deal
Step-by-step: create a deal in Tickr AI's CRM with a title, amount, stage, owner and close date, and add a new company or contact from the same form.
- How to Create an Email Template
Step-by-step: create an email template in Tickr AI's CRM with a name, subject and body, then edit its purpose, category and language, or delete it.
- How to Manage the Email Suppression List
Step-by-step: open the Suppression tab under Email in Tickr AI's CRM, suppress an address, read why others were suppressed and remove one.
- How to Read the Audit Log
Step-by-step: open the Audit Log in Tickr AI's CRM, read who did what and when, narrow the entries with filters and export every matching entry.
Recently updated
- Getting Started
- How to Create a Quotation
- How to Manage Your Pipeline
- How to Read AI Lead Qualification
- How to Add a Product, Price and Tax
- How to Import Contacts and Deals from a CSV File
- How to Add a Custom Field
- How to Hide, Require or Reorder Default Fields
- How to Set Up Lost Reasons
- How to Use a Pipeline Template
- How to Create and Manage Tags
- How to Invite a Teammate
- How to Create a Team and Add Members
- How to Create a Custom Role
- How to Edit Picklist Values
- How to Restore a Deleted Record
- How to Create and Edit a Pipeline
- How to Create and Manage Tasks
- How to Reschedule Tasks on the Calendar
- How to Set Up Company Profile and Branding
- How to Create a Webhook Subscription
- How to Create a Lead Capture Key
- How to Read the Reports Page
- How to Set Your Notification Preferences
- How to Add and Edit a Contact
- How to Add and Edit a Company
- How to Create a Deal
- How to Create an Email Template
- How to Manage the Email Suppression List
- How to Read the Audit Log
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